Frequently Asked Questions
Delivery & Shipping
Yes, we ship worldwide!
International orders will use your country specific local delivery service.
Yes, we offer free delivery on all UK orders over £39.
MAINLAND UK
Free Delivery
Tracked standard delivery in 3 working days when you spend £39 or more.
Standard Delivery - £3.50
Tracked standard delivery in 3 working days for orders under £39
ISLE OF MAN, JERSEY & GUERNSEY
Standard Delivery - £10
Tracked standard delivery in 3-7 working days
Europe
Standard International Delivery - €12
Standard International delivery in 4-6 working days
Destinations include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland, Iceland, Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine & Vatican City
United States
Standard International Delivery - $19.50
Standard International delivery in 4-6 working days
Australia
Standard International Delivery - $40
Standard International delivery in 7-14 working days
Please note: All International orders will use your country specific local delivery service.
Returns, Exchanges and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For more information, please review our refund policy here
We stand behind our product, but due to the nature of socks, they take a lot of punishment and it can be hard to determine how long they have been worn for and for what purposes.
We will replace any items that have been deemed defective, as opposed to wear and tear, within 30 days of purchase.
Typically the funds will revert back to your original payment method in 5-10 business days once your refund is processed. Should you experience any delays do not hesitate to get in touch
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Orders
Yes, for UK orders only.
It’s always nice to know when your order is on its way, so once we have dispatched your package we will send you an email with tracking information so that you can follow its progress from us to you.
If you're having trouble tracking your order, don't hesitate to drop us a line.
We accept the following payment options:
- Visa, Mastercard, American Express, Visa Electron, Maestro.
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Ivy Ellis Gift Card
Product
All men's socks come in one size only to cater for the most common foot sizes: UK 7-12 | US 8-13 | EU 41-46
All women's socks come in one size only to cater for the most common foot sizes: UK 4-7 | US 6-9 | EU 37-41
All of our socks are handmade in premium yarn for exceptional comfort and durability, and consist of:
- 86% cotton
- 13% polyamide
- 1% elastane
We sometimes re-stock popular styles that sell out quickly. The majority of items that sell out are replaced with new styles from future upcoming seasons. You can always reach out to us to check to see if a particular style is coming back!
Simple, in order to keep your socks looking (and smelling) fresh
- Cool machine wash at 30°c
- Do not tumble dry
- Do not bleach